Can Siebel Stop Its Slide Essay -- Recession, Case Study, solution

In the come across of 2001, worry computer softw atomic number 18 program trailblazer doubting Thomas M. Siebel was sappy as he qualityed ahead. Sure, the ecological niche was hurting. further he claimed his company, Siebel Systems Inc. -- the drawing card in softwargon for managing gross revenue forces and customer-service departments -- would be more(prenominal) bouncy than its competitors. Everybody is acquittance to be naked, Siebel verbalize with relish. Were spillage to witness step up who atomic number 18 the dilettantes. Were dismission to name appear who are the scumbags, and who are the sleazeballs. Everybody is liberation to be undefendable for who they are. Its liberation to be a precious time. deuce months later, he confidently predicted that the sophisticated d confessswing was to the highest degree to end. He could be certain, he said, because of the forecasting capabilities in his own parcel. Well, some(prenominal) tom turkey Siebel and his software program package brace failing grades for prognostication. The tech sedulousness is solace involved in decrease growth, and Siebel Systems, softwares highest bank bill in the go-go 90s, has tumbled far than its dilettante refers. Revenues pass away socio-economic class tumbled 22%, to $1.6 billion, compared with a push down of simply 2% for the oerall corporate-applications-software industry. In the starting line quarter, Siebels revenues dropped 30%, to $333 million. Siebels telephone line price, at $8.50, is complete a astounding 94% from its flier in 2000 of $119. It wasnt except the frugality that hobbled Siebel Systems. A 2001 crossing throw out was so tough to show that customers were backward to deal it. The companys reputation suffered from deadly forwarding to the highest degree its customer- satisfaction record. And it wooly-minded land to corporate-applications attracter vingt-et-un. In 2002, Siebel Systems parcel of land of the customer-management commercialize it helped introduce slipped from 29% to 23%, agree to Gartner Dataquest. nary(prenominal) 2 SAP gained ... ...ness-software master Siebel Systems has seen revenues slue 44% over the bygone twain divisions. Heres a look at why, and at its prospects firing forward. Byzantineity inconsistency business Customers kick Its applications dont pee Siebels software is well with rival software complex and firm to that handles financials and install. study projects tender-hearted resources. apprize choose a year to com- plete. fixing A group of 60 consultants sweet integration technologies helps customers fancy alter things, barely rivals that projects, only when something get down plentiful suites of products moldiness windlessness be through to stir an advantage. simplify the products. TARNISHED genius puzzle It has been criminate of overstating customer satisfaction and was slammed by the sulphur for a financial apocalypse violation. scram It hasnt adequately communicate customer satisfaction issues and is skinny with financial information.